Contact Us

Last updated: October 30, 2026

Ways to reach us

For questions about products, payment, purchases, delivery, cancellations, returns or privacy, contact service@arvessar.com or +852 5469 7877. Your provider may charge for international calls. The contact number’s prefix does not change the company’s registered location in China.

Details to include with an enquiry

When contacting us about an order, provide its reference, the checkout email address and a brief description of the issue. Relevant photos can help us assess damage, defects or an incorrect item. Never send passwords, complete payment card numbers or security codes by email.

Mark an urgent change request with “Order change” and the order number. We will check whether the requested amendment is still possible and confirm the result. A message alone does not confirm an amendment or cancellation. For information rights, use “Privacy request” in the subject line.

Registered operator and correspondence

Arvessar is operated by Puyang Huajiao Network Technology Co., Ltd.

Registered business address: No. 080-02-056-0-(1-2)00, North Side of Shengli East Road and East Side of Changqing Middle Road, Municipal District, Changqing Road Subdistrict, Puyang, Henan Province, China.

Customer Service Hours: Monday–Friday, 8:00 AM–6:00 PM (U.S. Eastern Time).

Email: service@arvessar.com

Telephone: +852 5469 7877

This is our registration and business correspondence address. It is not an advertised retail counter or a default return warehouse. Request return instructions before posting an item. An approved return may need to go to China; we will provide the assigned warehouse address and instructions.